WHAT YOU CAN ASK
What you can ask us
Japanese study, daily life rules, health care, childcare, education and more.
Learning Japanese
Finding a class or a way to study
Daily life rules
Garbage, neighbors, housing
Health care
Seeing a doctor, health insurance
Childcare & education
Nursery school, school, children’s Japanese
Procedures
Filling in forms and city hall procedures
Anything else
Sharing your culture, using your skills, and more
People facing cultural or language differences, their families and neighbors — anyone is welcome to ask.
Your privacy is protected
We never share what you tell us without your permission.
LANGUAGES
Languages and days
Besides easy Japanese, you can ask in 6 languages.
Please book in advance so we can prepare to help you better.
Free. Please book first by phone (0538-43-8070) or email. English and easy Japanese are OK.
Swipe sideways to see all days →
| Language | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| English | 9:00–16:00 | 9:00–16:00 | 9:00–16:00 | 9:00–16:00 | 9:00–16:00 | 9:00–11:30 |
| Spanish Español | – | 9:00–16:00 | 9:00–16:00 | 9:00–16:00 | 9:00–16:00 | 9:00–11:30 |
| Portuguese Português | 13:30–16:00 | 13:30–16:00 | – | 13:30–16:00 | 13:30–16:00 | 1st/3rd/5th week 9:00–11:30 |
| Chinese 中文 | 9:00–16:00 | – | 9:00–16:00 | – | 13:00–16:00 | – |
| Vietnamese Tiếng Việt | – | 12:00–16:00 | – | – | – | 9:00–11:30 |
| Filipino | – | – | – | – | – | 9:00–11:30 |
*Easy Japanese: any time during opening hours. Closed on Sundays and public holidays.
| Opening hours | Mon–Fri 9:00–16:00 / Sat 9:00–12:00 |
|---|---|
| Booking | Please book in advance |
| Fee | Free |
| Place | Fukuroi International Exchange Center (1-1-15 Araya, next to the post office) |
Book or ask
Please write your name, preferred date and time, language, and what you would like to ask.
DAILY LIFE
Useful information
Daily life information (Japanese)
Moving, garbage, taxes, childcare and more
News in English
Updates from the association and the city
Disaster information (Japanese)
Earthquakes, typhoons and heavy rain
Shizuoka International Relations Association (SIR)
Multilingual information from Shizuoka Prefecture
Fukuroi City: For foreign nationals
City information for foreign residents (Japanese page — use “Select Language” at the top)
How to Live in Fukuroi (videos)
15 short videos: moving, insurance, garbage, school, hospital
Garbage: collection days & sorting
Collection calendar in English (PDF) and sorting videos
Night & holiday clinics (Fukuroi City)
Doctors on duty, #7119 (emergency advice), #8000 (children) — Japanese page
Camellia — Shizuoka Multicultural Consultation Center
Tel 054-204-2000 (Mon–Fri 10:00–16:00) · English on Mon, Wed, Thu, Fri
How to see a doctor (Shizuoka Prefecture)
Leaflet in English and 9 other languages
School guidebook for parents (MEXT)
How Japanese schools work — English, Filipino and more
Guidebook on Living and Working (Immigration Services Agency)
Life and work in Japan, in English (PDF)
Earthquakes and typhoons
In an emergency, call 110 (police) or 119 (fire and ambulance). The association is not an emergency service. Check your nearest evacuation site in advance.
Official disaster information
Evacuation shelters (Fukuroi City)
List of shelters, with English versions (PDF)
Flood hazard map 2026 (English)
Areas that may flood in heavy rain (PDF)
Disaster information (Shizuoka Prefecture)
Earthquakes, tsunamis and eruptions — in English
Safety tips (app)
Earthquake and tsunami alerts in 15 languages
NHK WORLD-JAPAN
News and disaster information in English
Weather warnings (Japan Meteorological Agency)
Warnings, earthquakes, tsunamis, typhoons — in English
FAQ
- I don’t speak much Japanese. Is that OK?
-
Yes. You can ask in English, Spanish, Portuguese, Chinese, Vietnamese or Filipino. Each language has set days, so please check the table above.
- Does it cost anything?
-
No, it is free.
- Do I need to book?
-
Please book in advance by phone or email so we can support you better.
- Can my family or neighbors ask too?
-
Yes. Anyone can ask, including family members and people in your community.
Contact & access
Feel free to ask us anything. English and easy Japanese are welcome.
| Opening hours | Mon–Fri 9:00–16:00 / Sat 9:00–12:00 |
|---|---|
| Closed | Sundays and public holidays |
| Parking | Available |
| Address | 1-1-15 Araya, Fukuroi, Shizuoka 437-0013 Fukuroi International Exchange Center (next to Fukuroi Post Office) |
| Access | 15-min walk from JR Fukuroi Station, North Exit (北口) Every day: Akiha Bus to “Chuocho Shiyakusho Iriguchi (中央町・市役所入口)”, 7-min walk Weekdays only: bus to “Fukuroi Shiyakusho (袋井市役所)”, 3-min walk |
| Fax | 0538-43-8068 |
| fifa25-a@office.tnc.ne.jp |